SUPPORT & KNOWLEDGE
PRECISION GUIDANCE FOR PROFESSIONAL RESEARCH.
WHERE DO YOU SHIP FROM?
We ship all orders from our warehouse in Melbourne, Australia
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
All in-stock orders are dispatched within 24 business hours of payment. Typically, orders take 1-5 business days to arrive depending on your location.
DO I GET A TRACKING NUMBER?
Yes, all orders are sent with an Australian Post Tracking Number.
WHAT HAPPENS IF MY ORDER DOESN'T ARRIVE?
In an unlikely event your order doesn’t make it to you, we offer a full reship of your order. As we ship all orders domestically within Australia, there are no custom issues.
IS SHIPPING SECURE?
Yes, we ship very securely with all packages sent with privacy and discretion to ensure safety and confidentiality of your order.
HOW SHOULD I STORE MY PEPTIDES?
Once reconstituted, peptides should be stored under refrigerated conditions. Reconstituted peptides typically remain stable for a minimum of 4 weeks when stored properly.
WHAT PURITY ARE YOUR PEPTIDES?
Our peptides are manufactured to 99%+ purity standards and are screened for heavy metals and other contaminants. We work with reputable manufacturers and conduct regular third-party laboratory testing to maintain high quality standards.